Privacy Policy

This privacy policy explains how TSA Heating & Cooling Specialists (“we”, “us”, “our”) collects and uses your personal information when you use this website or ask us for a quote. We are committed to protecting your privacy and handling your information openly and honestly.

We are the data controller for the information you give us. You can reach us at:

TSA Heating & Cooling Specialists, 108 North Ormsby Road, Middlesbrough, TS4 2AG
Email: info@tsa-hc.co.uk
Phone: 01642 680 873

The information we collect

When you fill in our quote or contact form, we collect the details you choose to give us. This usually includes your name, phone number, email address, postcode and any information you add about the work you need. If you sign up for our newsletter, we collect your email address.

We do not ask for special category data (such as health information) and would ask you not to send it through the website.

How we use your information

We use the information you give us to:

respond to your enquiry and prepare a quote;
arrange and carry out a survey or installation, if you ask us to;
keep in touch about your enquiry and provide aftercare;
send you our newsletter, if you have asked to receive it.

Our lawful basis for handling enquiry information is our legitimate interest in answering you and running our business, and taking steps at your request before entering into a contract. For the newsletter, our basis is your consent, which you can withdraw at any time using the unsubscribe link in any email.

Who we share it with

We do not sell your information. We use trusted third parties to help us run our business, and they only act on our instructions:

Brevo — our email and contact management provider, used to store enquiries and send our newsletter. Brevo processes this data on our behalf.
Our website host — which stores the website and its database securely.

We may also share information where we are required to by law. [Confirm this list matches every service you use — for example an accountant, a finance provider for spreading the cost, or a review platform.]

How long we keep it

We keep enquiry information for as long as we need it to answer you and, if you become a customer, for as long as we have a business relationship with you and for a reasonable period afterwards to meet our legal and tax obligations. [Confirm your retention periods — a common approach is to keep customer records for six years after the last transaction.] Newsletter details are kept until you unsubscribe.

Your rights

Under UK data protection law you have the right to ask us to:

give you a copy of the information we hold about you;
correct anything that is wrong;
delete your information, where there is no reason for us to keep it;
restrict or object to how we use it;
withdraw your consent to marketing at any time.

To exercise any of these, email us at info@tsa-hc.co.uk. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk. [If your business is registered with the ICO, add your registration number here.]

Keeping your information secure

We take reasonable steps to keep your information safe and to prevent unauthorised access. This website is served over a secure (HTTPS) connection.

Cookies

This website uses a small number of cookies. You can read more in our Cookie Policy.

Changes to this policy

We may update this policy from time to time. Any changes will appear on this page. This policy was last updated in [month and year].